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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Richard Toymil

Richard Toymil

September 29, 2024

5  out of  5
rating by Richard Toymil
"I had a great experience working with Christi Sapp as she prepared quotes for both my home and auto policies. She is patient, knowledgeable, and professional. I am choosing State Farm for these reasons and the ongoing reliability of the company. Thank you!"
We responded:
"Dear Richard, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
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Marco Antonio Ek Aldana

September 28, 2024

5  out of  5
rating by Marco Antonio Ek Aldana
"Good service thank you Cesar"
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Roger Thompson

September 23, 2024

5  out of  5
rating by Roger Thompson
"Christi took care of my auto insurance needs without a hitch and got me the lowest premium."
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Lori Phillips

September 16, 2024

5  out of  5
rating by Lori Phillips
"Great experience with this agency. Christi and Christina were highly professional, extremely helpful and super friendly. I highly recommend them for all your insurance needs."
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diana canty

September 6, 2024

5  out of  5
rating by diana canty
"What a wonderful experience getting our insurance changed to Florida. Super friendly staff!"
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PAUL BARRY

September 5, 2024

5  out of  5
rating by PAUL BARRY
"Christi was very helpful and professional"
We responded:
"Thank you, Paul. I appreciate your business! "
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Josh Mercer

August 21, 2024

5  out of  5
rating by Josh Mercer
"Can't say enough good things about Julie and Kaitlyn, they found me the best price for auto insurance saved me hundreds of dollars a month. Would recommend them 100%!!!"
We responded:
"Dear Josh, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
Profile photo of Doris Adams

Doris Adams

July 31, 2024

5  out of  5
rating by Doris Adams
"Great friendly atmosphere and knowledgeable agents.😊"
We responded:
"Dear Doris, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
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Heather Ross

July 20, 2024

5  out of  5
rating by Heather Ross
"Shopping car and home insurance was a task I’ve been putting off, expecting frustration, disappointment, and having to trust a total stranger to be honest and professional, in this confusing landscape. Problem solved!! Julie Hitchcock with State Farm is amazing! Excellent communication from the start. Made recommendations I wouldn’t have known about, bonus- saved us thousands of dollars! If you are evaluating your insurance, which you probably should if you live in Florida, do yourself a favor and call Julie, first!!"
We responded:
"Dear Heather, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
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Jason Davis

July 18, 2024

5  out of  5
rating by Jason Davis
"Julie was amazing. She made switching all my vehicles over to State Farm a breeze and was able to do it all over the phone while I was busy at work. Stellar customer service."
We responded:
"Dear Jason, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
Profile photo of Jermaine Washighton

Jermaine Washighton

July 11, 2024

5  out of  5
rating by Jermaine Washighton
"My whole experience was great very professional"
We responded:
"Dear Jermaine, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
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megan longhitano

July 11, 2024

5  out of  5
rating by megan longhitano
"Amazing customer service! Caesar was very helpful!"
We responded:
"Dear Megan, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
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dobbari420

July 10, 2024

5  out of  5
rating by dobbari420
"Restored my faith in agents 😇. And Again."
We responded:
"Thank you! I appreciate your business! "
Profile photo of James Satterlee

James Satterlee

July 9, 2024

5  out of  5
rating by James Satterlee
"Great experience working with Kaitlyn Dugger State Farm. They were personable, professional, knowledgeable, and efficient!!"
We responded:
"Dear James, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
Profile photo of Lori Mullecker

Lori Mullecker

June 30, 2024

5  out of  5
rating by Lori Mullecker
"I was looking to switch my car insurance and called the office of Kaitlyn Dugger State Farm. They were very helpful and they not only got me better coverage but also, more of it! Unbeknownst to me my old insurance (Geico) had taken off my bodily coverage and my property damage, which I didn't ask for. The best thing was it was all fixed and for a lower price. Also, anytime I call with a question, no matter who answers, they are very helpful and kind. Thank you to the whole office. P.S. Because of my job, I refer everyone to this office."
We responded:
"Thank you, Lori! I am pleased to know that you are satisfied with your auto insurance needs. I appreciate your business! "
Profile photo of Michael Liverani

Michael Liverani

June 24, 2024

5  out of  5
rating by Michael Liverani
"Very friendly , respectable agent who knows how to help a client and give all information needed. Thank you for helping me."
We responded:
"Thank you, Michael. I appreciate your business! "
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Brittany Downey

June 20, 2024

5  out of  5
rating by Brittany Downey
"Cesar was a great help to us. He got our policy started quickly with ease."
We responded:
"Thank you, Brittany. I am so glad Cesar was able to help you with all of your auto and home insurance needs. I appreciate your business! "
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Kenneth Cino

June 20, 2024

5  out of  5
rating by Kenneth Cino
"Spoke with agent Christi Sapp at Statefarm St. Augustine branch in regards to A New Homeowners Insurance policy. Christi went above and beyond addressing my concerns. She was very professional and pleasant to work with in addition to being very knowledgeable. I am very pleased and highly recommend her and Statefarm for all Insurance concerns."
We responded:
"Thank you, Kenneth. I am so glad that Christi was able to help you with your home insurance needs. I appreciate your business! "
Profile photo of Joseph Bizzozzaro

Joseph Bizzozzaro

June 19, 2024

5  out of  5
rating by Joseph Bizzozzaro
"The staff at Kaitlyn Dugger State Farm is absolutely amazing. Christi helped retain my business by working with me to find a manageable and affordable policy without judgement. Their customer support overall is top notch. I highly recommend them to anyone looking for a new auto policy."
We responded:
"Thank you, Joseph! I appreciate your business!!! "
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mike murphy

June 14, 2024

5  out of  5
rating by mike murphy
"Very friendly and helpful with all questions had answers or got them very quickly thank you I appreciate the service I received today"
We responded:
"Thank you, Mike. I appreciate your business! "
Profile photo of Michael Falvey

Michael Falvey

June 11, 2024

5  out of  5
rating by Michael Falvey
"Awesome experience. Thank you!!!"
We responded:
"Thank you, Michael. I appreciate your business! "
Profile photo of KRISTY CONDE

KRISTY CONDE

June 11, 2024

5  out of  5
rating by KRISTY CONDE
"Very professional. Christine was able to explain everything and get me the best rate!"
We responded:
"Thank you, Kristy, I am so glad that Ms. Christine was able to help you with your auto insurance needs. I appreciate your business! "
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Steven Fagin

June 7, 2024

5  out of  5
rating by Steven Fagin
"Very pleased with service. All questions answered. Polite and easy transition. Thank You"
We responded:
"Thank you, Steven. I am so glad that Christi was able to help you with your auto insurance needs. I appreciate your business! "
Profile photo of Philip Marin

Philip Marin

May 24, 2024

5  out of  5
rating by Philip Marin
"I was extremely happy with the service provided by Cristi. Professional, helpful, very knowledgeable as well as having a great sense of humor. Making shopping for insurance a pleasure!"
We responded:
"Thank you, Philip. I appreciate your business! "
Profile photo of Edwin Thompson

Edwin Thompson

April 28, 2024

5  out of  5
rating by Edwin Thompson
"very nice and competent, a pleasure to do business with!"
We responded:
"Thank you, Edwin. I appreciate your business! "